American Journal of Economics, Finance and Management
Articles Information
American Journal of Economics, Finance and Management, Vol.4, No.2, Jun. 2018, Pub. Date: Jun. 14, 2018
Users’ Performance Evaluation of Facilities Management Practice in Federal Secretariat Complex, Akure, Ondo State
Pages: 57-67 Views: 536 Downloads: 258
Authors
[01] Akinwamide David Oluwatofunmi, Department of Estate Management, Federal University of Technology, Akure, Nigeria.
Abstract
The effectiveness of Facilities Management (FM) service delivery to its end users is highly depending on FM performance itself. This study therefore aimed at examining the users’ performance evaluation of facilities management practice in federal secretariat complex, Akure. Three hundred and twenty five (325) occupants was taken as the sample size for the study. 81 structured questionnaires was administered to respondent of maintenance unit which comprises of professionals in the built environment using purposive sampling while 224 structured questionnaire administered to respondents of other users’ of the building were randomly selected. A total of 268 (82%) questionnaires was returned and found valid for analysis. Data collected were rated on a five-point Likert scale and analyzed using factor analysis by principal component while a balanced scorecard was developed based on those factors. The result of factor analysis reduced the variables necessary for optimum performance of facilities management practice service delivery into four factors: namely User satisfaction and cost avoidance, Effective service delivery, Commitment, feedback and learning, and Communication and team work (factor). The four factors produced a cumulative loading of 80.688%. Therefore, the study recommend that maintenance unit should pay attention to those factors that contribute to the performance of facilities management practice of the complex. However, facilities manager should also develop an appropriate Balanced Scorecards based on those factors to measure performance relating to service delivery to its end users.
Keywords
Facilities Management, Performance Evaluation, Balanced Scorecard and Federal Secretariat Complex
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