[01] Emmanuel Gatsinzi, Faculty of Business Administration, Mount Kenya University, Kigali Campus, Kigali, Rwanda. [02] David Nyambane, Faculty of Business Administration, Mount Kenya University, Kigali Campus, Kigali, Rwanda.

The technological advances have strongly impacted on the work environment. However, this technology still requires oriented and disciplined soft skills among managers and their employees for effective organizational performance. The main objective of this study was to analyse the impact of manager’s soft skills on project performance at Kivu Methane Gas Extraction Project in western Rwanda. The study adopted a descriptive and analytical research design with a sample size of 120 respondents. The authors utilized questionnaires and interviews to collect data which later were analyzed by using correlation techniques. The results indicated that manager’s team building skills had a positive impact on the quality of the project outcome due to the obtained correlations (r=0.279, p<0.01). In addition, 56% scored the project outcome as highly significant due to managers’ skills, and the analysis showed how the budget compliance and quality of project outcome had a positive relationship with customer service delivery r = 0.721, p<0.001; r = 0.000, p < 0.001; respectively at 0.05 level of significance. And, this positively impacts on the entire project performance. Finally, it is concluded that managers’ soft skills adds customer outcome quality profitability and influences the project performance as well.

Kivu Methane Gas Project, Project Performance, Public Sector, Soft Skills, Rwanda

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